Support
Shiloh · SAI Ministries
Need help with Shiloh? We're glad to assist. Most questions are answered below — if you don't find what you need, reach out and a real person will get back to you.
We typically reply within one business day. Please include your organization name and the email you sign in with so we can help faster.
Signing in
Shiloh works with your organization's Shiloh account. To sign in you'll need three things from your organization's administrator:
- Your church app URL (for example, yourchurch.shiloh-app.com).
- Your email address.
- Your password.
If you don't have these yet, contact your church or organization administrator — they manage accounts and access.
Common questions
- Forgot your password? Use the “Forgot password” link on your organization's sign‑in page, or ask your administrator to reset it.
- Not receiving notifications? Make sure notifications are enabled both in the app and in your device's Settings for Shiloh.
- Need a role, permission, or new user added? Your administrator manages roles and can add or remove members.
- A photo won't attach to a task? Check that you've allowed camera and photo access for Shiloh in your device Settings.
For administrators
Organization administrators can manage users, approvals, calendar setup, and billing from the web app. For licensing or account‑level questions, email us at the address above.
Privacy
See our Privacy Policy for how we handle your information.